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TERMS AND CONDITIONS

In signing up, you have agreed to all our Terms and Conditions as stated.

Terms and Conditions
Adverse weather & Safety Precautious
i.  The swimming coach and the pool authority reserve the exclusive rights to cancel or postpone the swimming lesson in bad weather conditions for safety reasons.
ii.  Due to any unforeseen circumstances, once a swimming lesson has commenced and has to be called off in the middle of a lesson, the coach-in-charge will decide a replacement syllabus ie. land-drills exercise, water safety theory or Q&A session may be conducted in replacement of the usual practical lessons such as but not limited to if the weather is not suitable to continue any pool-based lesson.

Attendance & Make Up Policy

For Group Lesson
i.  Group lesson’s schedule is fixed and there will be no compensations or make-up lessons for bad weather, absenteeism, late coming or cancellation of any reasons.
ii.  Lesson is deemed cancelled and no compensation will be considered if student is absent or cancelled.
iii. Due to any unforeseen circumstances for any cancelled group swimming lesson, there will be no replacement lessons.
iv. All postponed classes must be cleared within the same month.
For Private Lesson
i.  Lost time due to late coming or when the swimming pool is close due to whatever reason will neither be compensated nor made up.
ii.  Any last minute cancellation will not be considered.
iii. Student will still be required to undergo at least 4 lessons on a monthly basis. Failure to undergo the minimum required lessons will result in any outstanding lessons to be forfeited.
iv. Lesson is deemed cancelled and no compensation will be considered if student is absent or cancelled.
v. All postponed classes must be cleared within the same month.
For Condo/Pte Apts Lesson
i.   Student must be resident of the said condo/pte apt
ii.  Classes must abide by condo/pte apt management rules and regulations
iii. All lessons are operated and abided by all other terms and conditions stated here
iv. Lesson is deemed cancelled and no compensation will be considered if student is absent or cancelled.
v. All postponed classes must be cleared within the same month.
 
* No swimming lessons / classes will be conducted on the following days below. It is the student responsibility to be aware of swim holiday.
Official Public Holidays of Singapore
Chinese New Year Eve
Chinese New Year day 1 up to the 3rd day of lunar calendar
5th week of the month

Payment
Upon registration, we will reserve the slot for 2 days. Student is required to make first month/term payment in full via bank transfer within 1 day to confirm the reserved slot.

Entrance

For Public Swimming Complex
i.  Everyone who wish to enter the swimming complex has to purchase their entrance ticket from the ticketing machine or customer service counter.
ii. Students may purchase a store value card from customer service counter to enjoy small discount at certain swimming complexes.

For Private Condo / Club
i.   Student must be resident of the said condo/pte apt
ii.  Students are required to pay for any deposit, entrance or parking fees (if applicable) for the coach.
iii. Different condo management has their own set of policies for swimming lessons. Students are encouraged to check the requirement before hiring private swimming coaches.

Group Class
i.   Group class is conducted by selected swimming coaches.
ii.  The school will try ensuring that every class progresses at the same stage. Thus, the school will re-allocate students to a more suitable class at any point of time.
iii.  There will be no compensation or make up lesson if pool is close due to bad weather or any natural disaster that is out of the school’s control. However, the instructor will standby to continue the lesson as soon as the pool is deemed safe for swimming. Lesson will be conducted as usual under drizzling rain condition.
iv. The school will invite student from Kid’s group class to participate in SwimSafer assessment when his/her coach deem ready. Student will be responsible to register and pay for their test fee.
v. The school reserves the right to postpone the start date of any new class if the class size does not meet minimum requirement.
vi. The school reserves the right to merge different classes of similar level if class size is less than minimum requirement.

Termination
Student is required to serve at least 2 weeks notice to withdraw from swimming lessons.

Refund Policy
i.   There is strictly no refund once lessons commences.
ii.  Changing of coaches only after 1st month of lessons. (1 month 4x lessons)
iii.  It is the student’s responsibility to understand the refund policy before registering any lessons.

Fee Tranfer Policy
Fees are not transferable to any parties whosoever.

Cancellation, Postponement or Relief of Group Lesson
In the event of unforeseen circumstances, we reserve all rights to cancel, postpone or send a relief swimming coach should your regular swimming coach is unavailable, whichever the management deemed fit.

Swimming Equipment
Student is required to have the necessary swimming equipments such as but not limited to swimming attire, goggles, float board, swim cap.

Disputes & Disagreements
Student and coach will resolve all disputes and disagreements between themselves.

Responsibility
We will not be held responsible nor liable for any claims arising out of any injury, damage or loss of life /belongings while attending this course and this includes all cost, and expenses incurred as a result of such claims.

We reserve the exclusive right to alter terms and conditions without prior notice.

The Management of SG Sports

 

 

      

 
 
 
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